Autotask PSA

Autotask Professional Services Automation (PSA) is one of the most powerful and intuitive technical CRMs in the world, providing a single view of the entire business. Whether you are an IT company or the technical department of an SMB or large enterprise, Autotask PSA allows you to centralize technical and business operations, making data-driven decisions to improve service, productivity, and profitability. 

• Who has never dreamed of a tool that allows you to…
• Have control of all the technical incidents of your customers…
• Control all IT jobs and projects…
• Measure the productivity of customers, projects, and technicians…
• Manage an opportunity (LEAD) from the beginning until it is closed…
• Increase technical productivity…
• Enhance control and customer satisfaction…

DEFINITIVELY, increase your company's turnover and profit! 

Autotask PSA allows you to control all aspects of your company or department with maximum efficiency and combines all the strategic tools needed to run a managed services business. Autotask PSA centralizes technical interventions and provides instant visualization through fully personalized dashboards and widgets, enabling data-driven decisions and corrective actions. 

Autotask PSA is in the cloud, hosted in one of the most secure data centers in the world, with data replication in multiple locations across the USA. It requires no maintenance or extensive updates and provides 99.99% uptime and unmatched security. 

PSA serves as the central hub for any enterprise or IT department, providing a single pane of glass view and increasing efficiency through workflow automation rules. 

Powerful analytics, intuitive widgets, and reports provide actionable information for every role in the business.

Open architecture and APIs enable seamless integration with an unlimited number of industry-leading tools, maximizing business efficiency. Integration options include SAGE 50, SAGE 200, SalesForce, popular CMMSs, and countless ERPs. 

A single, intuitive solution designed for every function, from technicians to consultants to back-office management, Autotask PSA software centralizes projects, issues, jobs, and opportunities to improve knowledge, productivity, service levels, and profitability. 

Datto has developed leading PSA software with an intuitive user interface that provides visual insights and instant understanding of your company or department. Customizable dashboards, widgets, and ticket categories for each PSA user enable faster and easier work. 

The intelligent cloud-based PSA platform helps improve efficiency and service with streamlined workflows to resolve tickets faster and make data-driven decisions, enhancing productivity and profitability. It has never been easier to generate more technical and commercial leads while dramatically increasing customer satisfaction. 

Automate workflows by setting up event triggers to save time on every PSA ticket. 

Dashboards and widgets enable staff to take immediate action and resolve issues faster. 

Who has never dreamed of having a ticketing tool that can: 

• Control customer incidents, jobs, or projects.
• Manage all recurring tasks for customers.
• Track billable and non-billable technician hours.
• Increase technical productivity.
• Enhance customer control.
• Improve customer satisfaction.
• Increase invoicing.
• Determine the profitability of customers, projects, or technicians.
• Track commercial opportunities from inception.
• Provide clients with a portal for all types of inquiries.
• Maintain control of subcontracting.
• Monitor the workload of each technician in real-time and future.
• Integrate with most ERP systems in the market.